Canadian Tire Lake Shore & Leslie – Store 654
This high profile and growth oriented Toronto store has a constructive and goal oriented culture for the staff. Management is focused on building a high performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promote from within. Goal oriented individuals interested in an exciting retail career that supports their development and have great work ethic and habits combined with a positive attitude should apply. We have a high volume, flat rate shop, with a fair work share policy operating in a team environment.
Summary
The Licensed Automotive Technician works in a fast-paced auto service environment, providing superior expertise to customers and the automotive team in automotive systems, diagnostics and repairs. Communication skills are essential to succeed in this position. The Licensed Automotive Technician builds customer loyalty and retention through trust, workmanship and reputation.
Responsibilities & Tasks
Customer Service
Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
Explains procedures and repairs and any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
Provides accurate estimates and written vehicle reports for all work performed.
Provides quality workmanship to meet or exceed industry standards.
Performs tasks in compliance with industry flat rate time allowances.
Ensures that an unsafe vehicle is reported to management and the vehicle owner.
Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
Provides business card to each customer.
Retains used parts for the customer on request.
Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
Deals with challenging situations in a professional manner.
Operations
Performs accurate and complete vehicle inspections, diagnostics and repairs.
Performs daily bay inspections in order to ensure shop neatness/cleanliness.
Instructs monitors and verifies work completed by apprentices. Shares skill set and knowledge with staff members.
Estimates cost and time for service and repair needs on the customer’s vehicle to Service Advisor.
Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
Maintains company and personally-owned equipment and tools, as required.
Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
Performs road tests in compliance with store policy.
Is respectful of all shop tools and equipment.
Participates in meetings and all training as required and listens to feedback to improve their own abilities.
Complies with company, store and Automotive Service Centre policies.
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
Completes other tasks, as required.
Requirements
Knowledge of current automobile technology.
Valid 310S Automotive Repair Technician’s license with good standing at Ontario College of Trades
Valid Driver’s license with clean abstract for the province of employment.
Ability to work effectively with computerized systems.
Good working knowledge of CoStar is considered an asset.
Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
Successful candidates will demonstrate the following competencies:
Strong orientation towards customer service excellence.
Strong belief in the Canadian Tire Values of honesty, integrity and respect.
Ability to serve customers in a professional manner and to inspire their confidence and trust.
Ability to work effectively in a fast-paced, customer-focused environment.
Strong communication skills, ability to listen carefully and to give precise instructions.
Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
Ability to plan, organize, delegate and follow-up on daily tasks.
Ability to resolve problems and make decisions.
Ability to work in a team environment to achieve common goals.
Ability to adapt and cope with pressure.
Entrepreneurial and results oriented.
Potential Career Opportunities
Next levels: Service Advisor, Department Manager and Service Manager.
Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.
Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
Physical Demands & Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:
Standing/walking for 8 hours.
Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Going up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing/pulling, as required.
Twisting, turning, reaching and working above shoulder level.
Benefits
Competitive compensation, depending on experience
Profit Sharing
Health and dental benefits
Employee discount program
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
